PENGARUH KOMPETENSI, KESADARAN, PELATIHAN KARYAWAN, PRASARANA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT. LEMBAH KARET PADANG SETELAH PENGIMPLEMENTASIAN QUALITY MANAGEMENT SYSTEM ISO 9001:2008

Abstract

This study aimed to describe the efforts to improve competence, awareness, training, infrastructure, and work environment that affect employee performance of PT. Lembah Karet Padang after implementation of Quality Management System ISO 9001: 2008, and to analyze the effect of competence, awareness, training, infrastructure, work environment on the performance of employees of PT. Lembah Karet Padang after the implementation of the Quality Management System ISO 9001: 2008. Data collection technique include survey and interview. Sampling method is proportional (proportioned sampling). The samples consist of 30 respondents. Reliability and validity test were applied to test data collection instruments. The statistical model used is multiple linear regression using classic assumptions; normality test, multicoloniarity, heteroscedasticity and linearity test. The results show that the competence, awareness, employee training, infrastructure, and work environment significantly affect employees performance of PT. Lembah Karet Padang after the implementation of Quality Management System ISO 9001: 2008. The value of R Square or determination coefficient is 0.672 where the variable of employees performance represented by competence, awareness, employee training, infrastructure and environment with the value of 67.2%. It also reveals that competence, awareness, employee training, infrastructure and work environment affect the employees performance as much as 67.2%, while 32.8% is affected by other variables. Partially factors that significantly influence the performance of employees of PT. Lembah Karet Padang after the implementation of the Quality Management System ISO 9001: 2008 is factor Employee Training where the Sig. Employee Training variable 0.007 <of α 0.05.